Privacy Policy

Privacy Policy

Last updated: 4 June 2026

This Privacy Policy explains how Harrisons Sauces and B.I. (Europe) Limited collect, use and protect personal information when you visit harrisonssauces.com, place an order, contact us, or interact with us online.

1. Who we are

This website is operated by Harrisons Sauces, a trading name of B.I. (Europe) Limited. For the purposes of data protection law, B.I. (Europe) Limited is the data controller for the personal information described in this policy.

Business name: B.I. (Europe) Limited.

Trading name: Harrisons Sauces.

Address: Unit 21-22, Kernan Drive, Loughborough, Leicestershire, LE11 5JF, United Kingdom.

Email: sales@bilimited.com.

Telephone: 01509 631650.

Company number: 6735092.

VAT number: GB982354888.

2. Personal information we collect

We may collect and use the following types of personal information:

• Contact details, such as your name, billing address, delivery address, email address and telephone number.
• Order details, such as products purchased, order number, delivery details, returns or customer service information.
• Payment-related information. Payments are processed securely by Shopify and/or the payment providers shown at checkout. We do not store full card details on our own systems.
• Account information, if you create or use a customer account.
• Communication information, such as messages, emails, forms, support queries, reviews or feedback you send to us.
• Technical and usage information, such as IP address, device information, browser type, pages viewed, referring pages, cookie identifiers and website analytics information.
• Marketing preference information, such as whether you have opted in or out of email marketing or other communications.

3. How we collect personal information

We collect personal information when you provide it directly to us, including when you place an order, create an account, contact us, subscribe to marketing, complete a form, or communicate with us by email, phone, social media or other channels.

We also collect some technical information automatically when you use our website, including through cookies and similar technologies.

We may receive information from service providers that help us operate the website, process payments, deliver orders, analyse website usage, prevent fraud, or manage marketing and customer communications.

4. How we use your personal information

We use personal information for the following purposes:

• To process, confirm, fulfil and deliver orders.
• To take payment, issue refunds and manage billing records.
• To provide customer service and respond to questions, complaints, damaged order reports, returns queries or other requests.
• To manage customer accounts and order history.
• To send order confirmations, delivery updates and other service messages.
• To improve our website, products, customer service and business operations.
• To send marketing communications where permitted by law and in line with your preferences.
• To personalise or measure marketing, advertising and website performance.
• To detect, prevent and investigate fraud, abuse, security incidents or unlawful activity.
• To comply with legal, tax, accounting, regulatory and record-keeping obligations.
• To establish, exercise or defend legal claims.

5. Our lawful bases for using personal information

We rely on different lawful bases depending on how and why we use your personal information:

• Contract: to process and fulfil your order, take payment, deliver goods, provide customer service connected with your order, and manage returns, refunds or order issues.
• Legal obligation: to keep records required for tax, accounting, consumer protection, food safety, regulatory or legal compliance.
• Legitimate interests: to operate and improve our business, prevent fraud, secure our website, respond to enquiries, understand website performance, manage customer relationships, and protect our legal rights.
• Consent: where you opt in to certain marketing communications or where consent is required for non-essential cookies or similar technologies.

Where we rely on legitimate interests, we consider and balance our interests against your rights and freedoms.

6. Marketing communications

We may send marketing communications by email or other channels where you have opted in, where you have previously bought from us or enquired about similar products and the law allows us to contact you, or where we otherwise have a lawful basis to do so.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at sales@bilimited.com.

We may use marketing and customer communication platforms, such as Klaviyo or similar providers, to manage email marketing, customer segments, abandoned basket messages, product updates and related communications.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the site, remember basket and checkout information, keep the website secure, analyse website performance, and support marketing or advertising where enabled.

Some cookies are necessary for the website and checkout to work properly. Other cookies, such as analytics or advertising cookies, may require your consent depending on how they are used.

We may use tools such as Shopify cookies, Google Analytics, Google Ads, Meta/Facebook advertising technologies or similar services to understand website usage and measure marketing performance.

You can manage cookies through the cookie banner or settings available on our website, where provided, and through your browser settings. Blocking some cookies may affect how the website or checkout works.

8. Who we share personal information with

We may share personal information with trusted third parties where necessary for the purposes described in this policy. These may include:

• Shopify, which provides our ecommerce website and checkout platform.
• Payment processors and fraud-prevention providers.
• Delivery, courier, logistics and fulfilment providers.
• Email, marketing and customer communication platforms.
• Analytics, advertising and website performance providers.
• IT, hosting, security, systems administration and business software providers.
• Professional advisers, such as accountants, lawyers, insurers or consultants.
• HMRC, regulators, law enforcement agencies, courts or other authorities where required by law or where necessary to protect our rights.

We do not sell your personal information.

9. International transfers

Some of our service providers, including ecommerce, analytics, marketing or technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps designed to ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or Addendum, or other safeguards permitted by data protection law.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide customer service, meet legal, tax and accounting obligations, resolve disputes, prevent fraud, and protect our legal rights.

Order and transaction records may be kept for the period required for tax, accounting and legal record-keeping purposes.

Customer service communications are kept for as long as needed to handle the query and maintain appropriate business records.

Marketing information is kept until you unsubscribe, withdraw consent, or we no longer need it for marketing purposes.

Cookie and analytics information is kept according to the settings and retention periods of the relevant cookie or analytics provider.

11. How we protect personal information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, email system or online service can be guaranteed to be completely secure. You should take care when sharing information online and keep any account login details confidential.

12. Your rights

Depending on the circumstances and subject to legal conditions, you may have rights to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information.
• Ask us to restrict how we use personal information.
• Object to certain uses of personal information, including direct marketing.
• Ask for a copy of certain information in a portable format.
• Withdraw consent where we rely on consent.

You have the right to object to direct marketing at any time.

To exercise your rights, please contact us at sales@bilimited.com. We may need to verify your identity before responding.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. The ICO can be contacted at ico.org.uk or by telephone on 0303 123 1113.

14. Third-party websites and services

Our website may contain links to third-party websites, social media platforms or services. We are not responsible for the privacy practices or content of those third parties. You should read their privacy policies before providing information to them.

15. Children

Our website and products are not directed at children. We do not knowingly collect personal information from children for marketing purposes.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, systems, legal requirements or how we use personal information. The latest version will be published on this page.

17. Contact us

If you have any questions about this Privacy Policy or how we use personal information, please contact us at sales@bilimited.com or write to us at B.I. (Europe) Limited, Unit 21-22, Kernan Drive, Loughborough, Leicestershire, LE11 5JF, United Kingdom.