Returns and Cancellations Policy

This policy explains how cancellations, damaged orders, incorrect deliveries and any permitted returns are handled for Harrisons Sauces online orders. This does not affect your statutory rights.

Returns

We do not accept returns for change-of-mind purchases, unwanted goods, or items ordered in error.

Because we sell food products, we cannot accept goods back once they have been dispatched, unless the goods are faulty, damaged, incorrect, or not as described. This does not affect your statutory rights.

Please do not send goods back to us unless we have asked you to do so. Returns sent without prior approval may be refused or delayed.

Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has not yet been dispatched, we will try to cancel it and arrange a refund to your original payment method.

Once an order has been dispatched, it cannot be cancelled or returned unless it is faulty, damaged, incorrect, or not as described.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or with items missing, please contact us within 48 hours of delivery.

Please include your order number, a description of the issue and clear photographs of the parcel, packaging and affected products where relevant. Once reviewed, we will arrange a replacement, refund or other suitable resolution where appropriate.

Refunds

Where a refund is approved, it will be issued to the original payment method. Bank and payment-provider processing times may vary.

Return address

B.I. (Europe) Limited, Unit 21-22, Kernan Drive, Loughborough, LE11 5JF, United Kingdom.

For any return or order issue, please contact us before sending goods back.